NINTENDO DS
SALES MAN MISS LEAD THE SERVICE PLAN

I BOUGHT A NINTENDO DS FOR KID ON 2ND MAY 2008 THE SALES AT SHOP TRY CONVINCE TO BY INSURANCE WHICH IS ABOUT 29.99 $ PLUS TAX .HE TOLD IF GO WITH IS GOOD FOR YOU BECAUSE SOME KIDS DROP ON THE FLOOR MAY BE IT ANY DAMAGE THEN YOU CAN BRING IT BACK, EXCHANG AND REPLACE ANY OR YOU GET MONEY BACK AND HE DID NOT USE THE PHYSICAL DAMAGE WORD. TODAY I WENT TO STORE WHICH STORE#63 BECAUSE THE NINTENDO DS IS NOT WORKING I CAN NOT LOAD THE DISC .I TALK TO THE STORE MANAGER SHE SAID IT IS NOT COVER BY THE PLAN BECAUSE IT IS SOME SORT OF PHYSICAL DAMAGE . I SAID TO STORE MANAGER WHEN I BOUGHT IT THIS NINTENDO DS THE SALES MAN HE DID NOT MENTION ME ABOUT ANY PHYSICAL DEMAGE THAT IS WHY I GET THE INSURANCE PLANE BECAUSE I REALISE THAT ANYTHINGS COULD BE HAPPEN WHERE IS PHYSICAL OR SOFTWARE BUT AT THE PURCHAING TIME THE SALEMAN WAS SO KIND BUT TODAY THE STORE MANAGER TRY TO SAVE HIM THAT HE CAN NOT SAY LIKE THAT . I COMPLAINING NOT FOR THE MONEY BUT FOR THE FAIR BUSINESS TRADITION . my email is [email protected]

WILL YOU PLEASE TELL ME WHAT I WILL DO KNOW

THANKS