Complaint / review / scam report
I've been dealing with the Brick (Scarborough Location) all week regarding a delivery gone wrong for my daughters bedroom furniture. First they tried to reschedule it from Wednesday until Thursday the morning of the delivery. I explained I had taken the day off work and was losing wages, so it needed to be delivered that day. I then received a call from the driver a few hours later to say they would be coming between 7:00 and 10:00 at night. I explained that the furniture is for my 4 year old daughter, and she goes to bed at 7:30 so having them deliver to her bedroom at 10:00 at night is not good. They said they would call me if they could come earlier. I called Customer Service to complain. They told me they were "too busy" to listen to my complaint and someone would call me back. No one did. I finally got a call at 9:00 at night to be told they would not be delivering the furniture that day. I called Customer Service and spoke to the manager. She said she would "investigate" and get back to me. She She finally called me at 4:30 the next day. She offered the delivery for Friday and $100 refund. I said I wanted $265 becuase that would cover my lost wages (for now having to take ANOTHER day off work) and the waived delivery fee. She refused so I ended up speaking to the GM of sales. He didn't even want to give me the $100 the Customer Service Supervisor gave me! He told me that the furniture would be delivered tomorrow BEFORE 5:00. I asked to speak to someone else regarding additional compensation and was given the name for the GM of the store. I have called him and he is not calling me back. I got a call from the driver today, and he let me know he will be coming between 5:00 and 8:00 tonight. I explained that I was told they would be there by 5:00 and was told this was incorrect information. I have been trying to call the GM of sales and the GM of the store about this as well, but I am being ignored. I had furniture delivered from Bad Boy the same day and had none of these issues. The Brick obviously needs to learn about the value of Customer Service
Members, of group Guest
, can not leave comments on this publication.
on our website, it will take a few seconds.