My boyfriend and I purchased a pillowtop mattress approx 2.5 years ago. Earlier this year I noticed the middle of the bed was sinking. This went on for months, we would fight each night about "who's sleeping in the hole"... I finally had enough.
I called Leon's, and of course, they had to send out a technician to take pictures of the bed from different angles. The pictures went to the manufacturer, and two weeks later I got a phone call from Leon's saying everything was approved and they are going to honor our warranty - come pick out a new mattress.
We picked out a new mattress the very same day we got the phone call, we could not wait any longer. There was a small balance owing as the original mattress was not made anymore and we had to pick out a new brand. Balance was paid, and the mattress was delivered in the following few days.
We decided to remove the old mattress the morning of the delivery, just so we could do a quick clean before the new mattress was in place. The old mattress was brought down the stairs and placed on the front porch - keep in mind it was a sunny day in June 2010.
The delivery truck arrived shortly after, the box springs and frame were brought inside and put in place in the bedroom. A waiver had to be signed in order for the men to complete the delivery as the mattress had to be folded in half to get it up the stairs. To this day we love our mattress.
Then came yesterday - Aug 20, 2010. Peter from Leon's was instructed to call and inform us that they are no longer honoring our warranty as the returned mattress is dirty and the corners are damaged. It was Peter's job to call us because LIZ, the General Manager, was out of the office until Saturday morning. First of all, why are you calling me on a Friday afternoon, when I can't do anything about it until Saturday morning - just so I can sit and FUME about it all day Friday. Second of all, I returned the mattress only due to the fact it had a huge sinkhole in the middle of it, and it was approved - by LEON's AND THE MANUFACTURER. It was two years old - what happened to the 10 year warranty on mattresses?? Peter also stated that the mattress looked to be "left out" - meaning what? Left outside?? I slept on the frigin thing the night before the new one arrived!!
THIRD, where has the mattress been for the last two months??? You're calling me now!?
The delivery men, who were stinky slobs, literally carried the old mattress from my porch - to the back of the truck and tossed it in - NOT WRAPPED, NOT COVERED - nothing! In the back of a delivery truck where appliances and furniture get delivered and carried away daily - where people walk with their dirty shoes and workboots... and where skids full of merchandise get loaded and unloaded everyday. Peter mentioned that the mattress looks as if it had been soaking wet. Please prove that to me - especially since it's been God knows where for the last two months. Prove to me that the corners were damaged and it got philthy dirty from my porch to the back of your delivery truck - YOU CAN'T! I keep a fitted sheet on all of my mattresses all the time, and if it's in the washing machine - I don't go to bed until its back on!
Another thing, we never used the "Health Guard" protector sheet on the old mattress, it was annoying and felt like sand paper, and Leon's knew this before they honored any warranty. That shouldn't matter anyway because not having my "Health Guard" on the mattress, didn't cause it to SINK in the middle!!
"LIZ", hasn't called us yet, I'm waiting another few hours for her phone call, but as you can see, I'm already FURIOUS and posting this crap everywhere so other people hear my story and don't fall into the same boobie trap that these CROOKS have sucked us into!!
I'm buying a house next year, and guess where I'm buying all my furniture - THE BRICK!!!
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