The Brick will ignore your complaints unless you do one of the following. File your complaints so that it ACTUALLY matters:
1. File a complaint with the Canadian Consumer Protection Branch (https://www.gov.on.ca/mgs/en/ConsProt/STEL02_168949.html)
2. File a complinat with the Better Business Bureau
(https://www.ccbbb.ca/). There's a 'complain' option at the top of the page
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