JMR Express Moving was hired by my mother to move my her furniture into storage and then to her residence. They assured us their workers were professional and experienced. Not only did they use twice as much time during the move than they should have, they also caused damage in the house. The moving team they sent us, we were later told, was comprised of one experienced worker and two new, young inexperienced men. After complaining about the problem, the management said they would make up for the problem by paying for the damage once they received a bill for repair, and by giving my mother a senior's discount, that, by the way, she was already eligible for. One month after they received payment by my mother for the service, they contacted us to tell her that they would not be paying for the damage of $160.00 because there was a deductible claim of $250.00 stated in her contract. When I asked why we were not told this when we first complained about the damage, the representative said it took a month for her to receive the paperwork and that the salesman was not obliged to disclose that information. I asked why such a small company, with an office as small as my home, needed 30 days to transfer internal documents and she had no answer. This is a perfect example of a company who takes advantage of older citizens who are unaware or not even able to read fine print. You only know how bad a service company is when they owe you money, because they never want to pay for the damage they cause. I vowed not to rest until I continually publicize how horrible their service is!
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