» » The Brick - Concerned only about money, forget customer once payment is received | #3462

Complaint / review / scam report
The Brick
Concerned only about money, forget customer once payment is received

I have moved from Montreal to Mississauga on Sep 1, 2011. Prior to that I visited this Brick showroom on Aug 20, 2011 and purchased furniture worth over $4, 000/- and we fixed delivery date for Sep 3, 2011. When the furniture arrived I was shocked to see that some items were damaged (they were inside their "original" packing). We asked delivery guys to take that back and contacted "customer service". They told us that replacement is not available and would be delivered on Sep 8, 2011. Then on Sep 8th morning they called again to tell me that the delivery has been rescheduled to Sep 11! I have a 4 year old daughter and I know how I have been managing without bed and other furniture at home.

To make things worse, I had ordered for some more furniture on Sep 2, 2011 at the same brick store for which i was told delivery would be on Sep 6, 2011. On the scheduled date they called to say delivery would be on Sep 8 and then on Sep 8 again they called to say delivery would be on Sep 10!

The sales girl who sold the furniture is just concerned about her commission and is not bothered once the deal is signed, the customer service manager or the store manager just do not come on phone line to talk to customers (they are cowards! ). They think once customer has signed for the order, he is stuck and Brick can do whatever it wants.

DO NOT BUY AT LEAST FROM THIS MCLAUGHLIN ROAD, MISSISSAUGA SHOWROOM OR ELSE YOU TOO WOULD SUFFER AS I AM.
Author: Contact with Author

Offender: The Brick

Country: Canada   Province: Ontario   City: Mississauga

Category: Furniture & Equipment

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