I am having my own HORRIBLE experience with Leon's Scarborough (Toronto). I ordered a sofabed and loveseat and everything came on the proper date. Problem: The 3 cushions on the sofa bed in the showroom were all attached to one another which was a good thing, BUT the sofa bed that arrived here came with 3 individual cushions... which slide off the couch every single time one sits on it!!! You get comfy... and the cushion starts to slide. You get up... the cushions slide off. Pathetic!!! I want what was shown to me in the showroom! I call to complain ... Leon's tells me it should have come as 3 attached cushions and that the manufacturer doesnt even make them seperate and that they shouldnt have been delievered like that to me. Ok... so we make another date for a new delivery of the 3 attached cushions...well after waiting all day on the day of delivery, they bring us the same damn sofa bed cushions that we already had!!! Wasted a day waiting for nothing!!! I send the guys back with the sofa bed and cushions and didnt even have them bring it inside.
I call Leon's Scarborough to complain once again. They apologize and then say they will call me back. When they call me back, they suddenly tell me that the manufacturer no longer makes the sofa bed with 3 attached cushions and that they all now come with 3 seperate cushions. I tell them to send me the one from the showroom. They agree to do so. Then they have the nerve to tell me that they only deliver the first Tues of each month... BULL!!!.. as they were just there the day before which was a WEDNESDAY! They had already been to my home twice in 2 wks!!! Liars!
So today I get a phonecall and they tell me that they dont have the 3 attached cushions anymore. That appearantly a designer took the couch and put it in the clearance area and someone bought it!!! OH GOD! THE IDIOTS!!! Why do I feel like they just keep coming up with more and more excuses to not have to do anything about this?? If this 'really' happened...then why didnt the guy get the cushion off the showroom floor asap as soon as we hung up so that this delivery could get underway??? I dont even believe them anymore.
To top this all off... I paid for their 'leathercare' on the loveseat and sofabed. They explained to me when i purchased the furniture, that the couches are unpacked and sprayed with the 'leathercare' and repackaged. Well, if that is true, then why did they bring a couch with the 3 seperate cushions to me the second time around??? I mean the whole reason for the delivery was to get the 3 ATTACHED CUSHIONS! I think the whole 'leathercare' is a scam. I will never get that again!!!
NEVER NEVER AGAIN WILL WE BUY FROM LEON'S!!! NEVER!!! AND I AM TELLING ALL MY FAMILY AND FRIENDS!
PS: I will have to let you know what the outcome of this fiasco is