Last November 04 I bought a Mattress with frame and everything else in the South Edmonton Store. Until then everything was perfect, everybody nice and very helpful, fast service, they even find a mattress to delivery in less then a week which they said didn't have in stock.
Less then 2 weeks after the delivered the the stitching on the bottom of the mattress starts to open, then:
I call the customer service - answer - you have to call the store.
I call the store - answer - you have to call the serta to fix the mattress.
I call the serta - answer - you have to go though the store.
After talking with the lady at the store, responsible for customer service she said she would contact serta and ask them to came at my house and fix the mattress.
Two weeks later - NOTHING. And I call her a few times between this two weeks and she even said they don't reply her emails.
Today I spoke with her and she said they reply her (just today) and ask her for more information, but she don't know when they will reply her back or come to fix the mattress.
I sent a email to the head office customer service and they didn't even bother reply.