Telus Mobility
Blackberry Storn 2

I have been with Telus for about 5 years. My first phone with them was in repairs for atleast 90% of the first 6 months I had it, while i was still paying the bills for a phone i didnt even get to use that much. I'm now on my fourth blackberry. I've had the pearl, and the curve with no problems. I recently upgraded tot he blackberry storm 2 33days ago. Within the first week of having that phone i had to bring it back due to it freezing all the time, and the battery life was horrible. They gave me a new storm, and now about 3 weeks later im having problems with this one as well. It too, freezes, and in the middle of sending or reading a text message the screen will go black f0r a good 5 minutes and theres no way to stop it. All i wanted was to downgrade to a different blackberry, keep in mind i paid $199.99 plus tax to upgrade to the storm. I stated that i no longer wanted the storm 2, that i've had enough with the problems. I had bad experiences with sending a phone into repairs in the past, and the tech support does absolutely nothing. All i wanted was a new phone, a CHEAPER blackberry. I didn't even care about the difference in price, I was willing to scratch the fact that the phone I upgraded to was a a substantial amount of money more then any of the others that I would downgrade to. The lady who was extremely rude on the phone, told me that i had to upgrade my software and that you have to do this with all blackberries. I never ever had this problem before with any of my blackberries, nor has anyone else I know that has one. I hate how they give a huge run around about their services, when at the end of the day it does absolutely nothing for you or your phone. Telus is just a huge rip off. They should really consider their clients satisfaction more. I will be canceling my plan with Telus and going else where. The best part is, they don't even care if you leave. Which is poor business skills. I will also be telling everyone I know about this incident, and make sure that those whom I know who are with this provider will switch over to something else, possibly Bell or Rogers. Telus sucks, always has, and always will!