Well to start off, I used to have a contract with Rogers. At the end of the 3yr term, I opted to switch to Telus and keep my phone number with the promise of good, affordable service and good plans. That was sure a huge mistake. Here are a few of the issues I have had with telus in the 1yr that I have been with them.
Dropped calls
No signal
Can't send SMS or MMS
Can't recieve SMS or MMS
Txts being sent from numbers other than my own (including area code)
Txts being received from numbers other than my friends (including area code)
No internet
etc etc... The list goes on as I am sure anyone else who uses Telus can attest to.
Anyway, for the second or third time since I signed up with Telus, I haven't been able to receive txts. I called them up and they tried to do what ever it is they do on their end to make things work. After messing around with settings for a while, they came to the conclusion that it must be my phone that is broken, and not their service as they are not having any problems with it at that specific moment. As I was able to send txts, I didn't think this to be true, so I kept calling back every day for 3 or 4 days. Eventually they told me to go in to a Telus Mobility and have them try to service my phone because apparently I was doing something wrong. I went to the Telus today, and had them look at it. The woman there looked at the phone for one minute and decided that she had done all she could, and told me to phone up Telus *611 from their store and have them service the phone over the phone while I was there. I was of course greeted by some idiot who had no idea what they were doing, and after a couple minutes, they transferred me to "one of their co-workers" who could assist me further. The long story short here is that I was on the phone with them for over an hour while they did a bunch of crap and ended up just pushing all my txts through, but not before asking me if my inbox was full. What kind of fool do they take me for? Anyway after it was all said and done, I was able to receive txts again. At that point I asked if I was going to get some kind of credit back to my account for this inconvenience (I rarely use my phone to talk; it's mostly just txts for me.) They asked me how many days this was going on for, and I let them know that I have had nothing but issues ever since I signed up, but this specific issue was going on for about 4 days. He then said that based on that, he could only credit me back $3 as apparently that is what four days of no service is worth. Now my monthly bill is $60 which includes.
Unlimited txt and internet
350 daytime minutes
evenings starting at 9pm
free weekends.
How they came to the conclusion that 4 days of no service was only $3 credit is beyond me. With that logic in mind, that would be $0.75 a day, and in a 31 day month, my bill would only be $23.25... That seems pretty bogus to me. It is all they were willing to offer me though, so I took it.
That was just my most recent issue. I won't even get in to my first months bill, or any other of the issues I have had with them. It just seems like Telus is a money hogging scam trap of a company that lies to you to get you to sign in to a contact with them, and then does not deliver what they promise you. If you go to their site and check out their agreement, it actually says that they don't guarantee you any service with regards to any of their services.
I guess I have to deal with this BS for another 2 years, or pay almost $500 to get out of this hell hole of a contract.
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