This company is ridiculous. They offered a free trial of the Globe and Mail but their device would not download it - I just got error messages.
The offer was for two weeks and if I cancelled then I would not be billed. As I never got the free trial but noticed that my Visa was billed.
After complaining to customer service, repeatedly, they have taken the position that I should have cancelled after the free trial even though I did not get the free trial.
Absolutely no interest in making a customer happy. I'm tossing their device into the garbage where it belongs.