On boxing day 2010 I went to the Surrey visions store to get a Blu ray home theatre advertised in their flyer. I phoned them in the morning to get a confirmation that the product was in, and I had phoned the day before. All was a go. I was outside of the door when the store first opened, and first to get in. I asked for the advertised item and they said there were none they had sold out. this was the first day of the sale!!! Finally after arguing for 30 minutes or so a manager came out with a home theatre system and said it was lucky for me they had just one left.(in the morning right after they opened and I never saw anyone else leave with one) I asked the manager why the box looked like it had been opened, and he said that he had opened it to check that it was the system I had asked for. ok- So next question was that I did not see the Bly-ray logo anywhere on the packaging and it was not exactly as pictured in the flyer. The manager was pushy and said that was probably an old picture. He carried the big box out to my car and assured me again that it was a bluray player. I got home set it up and tried to play a bluray disc- It would not play!!! Within ten minutes I was on the phone with the store. They told me then that the ad was wrong and that they had not had time to print a correction. If I wanted a bluray player it would be $200 more plus tax!!! I of course got very upset and went to the store right away. As soon as I got there the manager told me not to cause a scene before I even said anything!!! Basically I talked so loud that after an hour and a half he produced the appropriate system (which I heard them telling other customers that the item was out of stock) and told me if I wanted to trade for It I would have to pay the difference. I waved the flyer in his face and people began to gather around listening. As soon as that happened he quickly agreed to give me the bluray for the advertised price. My question is- How many Vision's employees does it take to tell the truth? None because they aren't capable of it!!! Remember shoppers; read the lines, over and under, and in between. Get it in writing, you have nothing unless it is- and even then if it is Visions you are dealing with you still might not have it
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