I bought my Acer laptop at the Source in Mapleview Center in Burlington. The sales rep sold me the extended warranty for it and the main reason I bought it was that he told me that then you don't have to deal with Acer support. Since I have dealt with them in the past and so have others I know I decided to buy it. From past experience I know that Best Buy fixes all their own stuff so you don't have to send theirs out. I would have bought it there but the source was cheaper.
A couple months ago my laptop started acting up. The battery would not charge and then it started to make the fan go all the time because of extra heat. I stopped using the battery and just plugged it in. I took it to the store and told them the issue and they told me to backup my stuff and bring it back and they would send it in. I did that.
It took me a month to do because I use it to work on too. I took it back for them to send it in. At that point they say they cannot. There is a code on the account. The manager was out for a coffee and gave the clerk a hard time because he had to rush back from his coffee. When he got back he told me that the code meant that I had to deal with Acer. I complained and he gave me a phone number in bc to call. I called it but they kept sending me to different departments.
I need my laptop sent off to Acer by them like they promised or a refund of the extended warranty. They are offering neither. So before you buy that extended warranty at the source remember, they are most likely ripping you off.
Chris
burlington, Ontario
Canada
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