February 3, 2012
We purchased a Frigidaire glass top Stove at Bad Boy in Barrie Nov. 2007. Model #PFEF374ES3, Serial #NF73720364. We use the oven part very little (maybe 30hrs on it since new). Last year the outlet on top blew. It blackened the enamel on top, so I purchased a new outlet. (not yet installed).
We have never used a glass top before so we though that the front left element coming on and off was supposed to happen. It would cycle like this most of the time so you could never boil a pot of water and at other times it would go to MAX and burnt and warped our expensive pot set. So I purchased a new control for the burner. (not yet installed)
Now, my oven will not work most of the time. You have to be patient with it and keep pushing the oven switch for it to finally come on. When it does, the timer still will not work so you have to use an external timer and when you are finished with the oven, most of the time it will not shut off. You have to turn off the main breaker at the panel. This is a fire and safety hazard. They tell me it is a controller that has gone and it will cost over $300 for the part and a service call of $????? Who knows?
I have contacted BadBoy and Frigidaire and they both told me that there is nothing they can do. I think that Frigidaire should fix or replace my stove free of charge. This type of service would never have happened 20 years ago. Where has customer care gone?