I purchased a Kodak digital Camera 2 years ago, for about $500. I thought I was buying a quality product, especially since it was a Kodak. Well two months ago I could not turn the camera on, so I was told to send the camera to teleplan, Kodak's out-sourced reapir depot, to have it repaired. After Teleplan inspected the camera, they informed me that the power grid is DEFECTIVE and that this unit has been DISCONTINUED by Kodak. Teleplan further informed me that I will have to pay $28.00 for the evaluation charge and to ship the camera back, within 20 days. After 20 days I will lose the camera. I no longer have a $500 paper weight to look at.
I called Kodak as I was very disappointed and angry about the poor resolution from Kodak's contracted service centre. I was offered a new camera of comparable features for around $200, but my question is will this camera die in 2 years? Should I shell out a total of $700 to Kodak? Why should I pay that much for a Kodak camera when friends of mine have paid less for a digital camera, of a "presumed lesser quality", and theirs have out lasted my original camera by 2 years?
I have lost my faith in Kodak, and I still have not been given a fair deal on this matter, every time I call Kodak the only thing I get is "Sorry" "Sorry". They promised to E-mail me this "special offer", but I still have yet to receive it.
It is becoming apparent to me that Kodak is just sweeping my concerns under the carpet, by avoiding the issue, and throwing "special offers" at me, to avoid confronting my concerns.
Sure My camera was out of warrenty, but when I purchased this camera for $500, I expected it to last longer than 2 years. And if it did break down I expected kodak to have have the parts available so that it may be repaired.
Brook
wen Sound, Ontario
Canada
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