On 23rd of July, I visited The Brick Group due to I wanted to upgrade the appliances that came with the condominium supplied by the builder, my unit located at 133 Wynford Drive, Suite 1001 in Toronto, ON. I spend an additional $9, 976.00 and chosen the appliances with an extended warranty of 5 years. The salesman whom represented Brick at the time of sale has informed me that if any reason I had a problem with any of the appliances and on the same machine had to make more that 3 service call after the 3rd problem the unit will be exchange for a new one without any problem. After the first month I contacted the service provider Trans Global Warranty Corporation, whom provides service on the appliances I have bought. I requested a service call do to my LG Dishwasher did not work. The service man claimed that a mother board has to be changed and he will order the part and when it's arrive they will install it. Finally 2-3 weeks later the parts were delivered and the machine was working for a couple of months, After that the third months ffrom that date again the mother board had to be changed again. A short while later we find that the dishes were not dry, We call the Global service and inform them the problem we are having, the vivited our home and the heater were changed. A little while later another heater was installed but a short while later even that give up working. there was additional call was made with some other problem. Finally Global instructeed Brick Group that the LG machine gas to be changed. Finally after so much hassle Brick Group delivered a new machine to our home. Here comes the other problem, the old machine has to be disconnected and the new machine has to be installed. Originally we paid for the installation of the Dishwasher. That's not our fault that a defective dishwasher was sold and delivered that we paid an extended guarantee for, therefore I think that is totally ridicules that Trans Global Warranty Corporation Services requesting a refund requsition to be issued by Brick Groupand the Brick Group refusing to honor their obligation and expecting from us to pay for the disconnection and the reinstalling of the new machine that was not our responsibility in the first place if they would of supply an operable dishwasher in the first place. I hope you can assisits me to resolve this matter, I remain
Sincerely your
Charles P. Szegoe, P.Eng, M.Sc.
416 668 1889
Brick Group Invoice no: 072394Z9009001
0 comments