I recently bought 3 sets of LG TrueSteam Washers & Dryers (less than 1 year ago), along with several large screen LG Smart TVs, for a new house I built with suites. Unfortunately there has been a confusion about when I bought & when I received the appliances; however these appliances have been only in use for 5 months. Both Dryers are not working; one does not heat at all & the other is not drying properly.
I have always thought that LG Electronics was a good, reputable company & in the past I have gotten good service; thus why I spent almost $20, 000 on new LG products HOWEVER something has gone greatly wrong with their Customer Service. I can only assume that upper management has changed direction and gone from a customer-oriented company; to a company that looks to save money by not honoring warranties. Their Customer Service has gone out of its way to avoid the warranty using every excuse they can find... the latest being that I purchased Extended Warranty and should use it.
Bottomline, LG has gone from a SMART company to a very inept company, where it's Marketing Department spends 100s of $Millions on acquiring customers while their Customer Service simply in turn drives them away. This is not only lousy service but also poor business. It is far cheaper to support & keep a loyal customer than it is to acquire new. So either Marketing has gotten incompetent or somehow their efforts are being derailled and they cannot do anything.
Either way they have just lost a long time loyal and large customer.
PS
I am a builder & I have to stand being my properties SO I will never purchase LG appliances again nor would advise any other commercial builder to do so; we have enough headaches without needing to deal with companies like LG Electronics who seeks to get out of warranty repairs.
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