My fiance and I were very excited to plan our wedding with Marlin Travel. They were going to book the airfare, hotel, transfers etc. for our large group. We thought this is great! We will provide our guests with their contact information and it will be easy and smooth. WRONG! We received numerous complaints from our guests having trouble booking with the agent. They would call and the lady didn't know who we were and almost book a few of our guests to Peru when our wedding is in Los Cabos, Mexico. Such poor service. On top the hotel website dropped prices by 50% and our travel agent refused to book this. We had a much hire rate and this was very frustrating. It would take us days and numerous calls and emails to get any response. When we did none of our questions were anwsered. I did all the work and I don't know what we were paying a travel agent for. We complained to Marlin Travel and they basically told us to take a hike. We will never use Marlin Travel ever again and I advise people to not use them EVER!
0 comments