Bought a tree pruning saw- brought it home, cut off about three branches and small ones at that- it fell apart, repaired it myself [7miles to Can Tire and no service there anyway]- back to work and it fell apart again in a different place- all this in the space of 2 hrs.- Will have to fix it again myself as the store has only 16 yr kids and the odd bored housewife working there- no real technical talent [I hold a couple of valid journeyman trades tickets and have a more than full shop]. The problem is that over and above the 50 bucks it cost me to buy it, there is the issue of my wasted bloody time running back and forth to the store to exchange it [it was the only one there as it was] or get my money back and go elsewhere. What I really should do is send them an invoice for my wasted time! Do we as consumers not have the right to have a reasonable expectation that whatever goods we buy are going to work in a reasonable fashion when they are new out of the box or has our service ethic gone out the window!
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