Our furnace has been out since Xmas and is still out (Jan19th)!!! We have the direct energy warranty plan. They have had 9 technician through here each replacing parts here and there. Never to fix it. It took the 8th technician to figure of what the problem really was. A missing reducer plate. After waiting 5 more days for the part to come in they ended up sending the wrong part. I informed this of the situation by phone before the tech came. Of coarse you can't talk directly to there parts department. That would be to easy. So after 6 -8 calls to the upper management division I never received a return call. So the tech comes in and of coarse he doesn't fix it. So I cursed and swore to upper management once again and they decided to call another tech in to tell me that the part is no longer available. They wash there hands, shut off the gas to the furnace never to be heard of again. Great service!!! Never again!!! What I understand from talking to people in the industry that this is a common occurrence with Direct Energy. I hope they soon RIP!!
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