This is a copy of the response from "customer Care" at Leon's. Beware!!
Excuse me? I have been in contact with Leons in Nanaimo regarding the delivery time and as the email states, I have not received any response from them. This is the reason this email was sent to "Customer Care". I expected this complaint to be forwarded to your head office, not back to the very people that are the reason I am complaining! Leons does not seem to take much interest in customer satisfaction at all. I have spent $ 4652.27 Canadian dollars at Leons store, if you believe this is a small account and I can be shunned off then Leons should adjust its Customer Satisfaction policy while you still have customers left.
This quote by Terrance Leon surely is not being followed ""combining Leon's rich tradition of offering high quality merchandise and superior customer service with the unprecedented convenience"
By the way, it is now Feb 14 and I have not been contacted by the Manager as you stated below.
Regards
Timothy Hurt
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Dear Timothy,
Thank you for visiting www.leons.ca, although we regret the circumstances that led you to write.
Your e-mail has been forwarded to the Managers of the store, who will be contacting you to address your concern.
Sincerely,
[email protected]
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From: [email protected]
Sent: Monday, February 12, 2007 8:54 PM
To: Customer Service
Subject: What delivery time? 2 months???
A comment from the feedback form has been submitted on:
Mon Feb 12 20:40:58 EST 2007
The information filled out is as follows:
First Name: Timothy
Last Name: Hurt
Address
E-mail [email protected]
Comments: Order 12226NAXXX expected delivery was 12/26/06 As of today. 02/12/07, I still have not received the Sofa (70857000) or chair (71149793) The customer service has been no help, the only time I have been contacted is when I complained. They never called to explain why it is taking such a long time for a mass market sofa and chair. If I was informed at the time of purchase the delivery was going to be so long I would have purchased another model. This delivery time is way out of line. Remember, one satisfied customer will tell 10 friends, one dis-satisfied customer will complain to anyone that will listen... Never again will I deal with Leon's.
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