Customer service is non-existant. After being visited by high pressure salespersons, in my home, I signed a contract on 02 Dec 05 for window installation for a total of $6033.73. Plus another $1241.20 for an additional window.
When the installer came to install the windows, shortly afterwards, the bathroom window was not frosted as per the contract, (it was clearly annotated). The installer said that this would be quickly replaced, and not to worry about it. I then paid the bill in full.
The window was not replaced, and Landmark windows would not return my calls, I was unable to get any response out of Landmark windows, until Oct 2006, when I was forced to lodge a complaint with the BBB to try to resolve this issue. Only with the assistance of the BBB did Landmark window act to resolve the error.
Overall my experience with Landmark Windows has been horrible. I am a veteran from both Bosnia and Afghanistan and suffer from Post Traumatic Stress Disorder. Dealing with Landmark windows has been extremely difficult to say the least, and I don't believe that anyone deserves to be treated in
the way that I have. I do not feel that I recieved good value from Landmark windows, because of the lack of after sales service.
My experience with them has been that they do not stand behind their product, and this is reflected in their customer service. I would not bother trying to obtain warranty service and would just have the windows
replaced by a reputable company should there be future issues. I do not feel that I should have paid full price and only recieved partial service.
I have spoke to Landmark windows about my dissatisfaction, but they said that they were not willing to discuss a partial refund. I realize my error in paying before the service was complete, but I thought I was dealing with a reputable company that had good customer service.
Brian
Harrowsmith, Ontario
Canada
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