For some time I have been considering having the windows in my business covered with a safety film to protect against theft and losing sensitive files I have in my office. I was warned by many people to do my research as I was told that the window film industry in Toronto is filled with some pretty slippery characters. I spoke to several companies and sure enough, the sales people all seemed quite unprofessional and willing to say anything to get the sale and they pretty much all used high pressure tactics.
I decided to use Glass Protection Solutions after meeting them. They seemed the most professional of the lot (which is not saying much) but their product seemed good and the salesman (Tony Davis) was reasonably knowledgeable.
I specifically ordered their highest end product which they told me was a 12 mil safety film. I was a little confused by the measurement and I thought 12 mil was actually 12 milimeters. I should have done my research more thoroughly.
When they did the installation, I thought the film they were applying seemed really thin and I asked them about this. It was then that they told me that 12 mil is actually 12/1, 000's of an inch and not 12 mm. I was confused but didn't question it much further even though Tony told me during his sales call that the film would actually be about half the thickness of a credit card. The stuff they were putting on was like tissue paper.
It was only later while discussing this with a friend that we looked into it further. My friend brought over a micrometer and sure enough, what they actually applied was 4 mil thick (4 / 1, 000's of an inch) fully one third the thickness of the film I thought I was buying.
I called Tony and then the company owner Joe DiRuscio. They told me it was a mistake and they would fix it. None of my further calls to have the "mistake" fixed were returned.
I have since learned that this is a quite common scam in the industry. They sell one thing and then install another. I guess most people don't really check all that well and after all, who has a micrometer to measure these things at the time the installation is being done?
Buyer beware when dealing with Glass Protection Solutions and others in this industry.
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