Ordered a ceiling lamp from them in August. Their website showed the item in stock. My credit card was charged in full ( $464.18). After 1 week I got an email saying there would be another 2 weeks before it gets shipped, or to pay more to get it faster (classical bite and switch)
After the 2 weeks I get another email saying there would be another 4 weeks before shipping. Still the homecenter.com shows the item in stock. I sent an email asking for clarification. When I got a response from a certain Brian Orkin, he asked me to indicate where the website was showing quantity in stock. So I had to send them a link to their own website...
After that I decided to cancel the order, realizing I was taken for a ride. What followed more than confirmed it.
Countless calls to customer support... Hours waiting to talk to somebody... When finally getting to talk to somebody, after a couple initial questions, I would get dropped again in the waiting queue. Sometimes, when getting past the initial questions, there would story after story of excuses, like: we have first to cancel the order with the manufacturer, the person crediting account is not here, we have to check this, we have to check that, etc... On a particular occasion I even get the HomeCenter person suggesting to talk to my bank about stopping the payment (unfortunately I paid by credit card).
Do not ever buy form them, COMPLETE SCAM!
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