Direct Energy
A very pushy salesman from Direct Energy showed up at my door some months ago. He would not go away until I showed him my hydro bill. I actually thought he was from the hydro company soo i showed him my bill. Upon inspection of my hydro bill, he explained that i was paying way too much and not receiving certain benefits that i was entitled to. He actually had me believing that i was entitled to some form of rebate. He talked me into signing a contract "for my protection".
I later discovered that the contract i had signed was to allow this company to supply my electricity. Upon this discovery I promptly called the 800 number on the bottom of the paper. I requested that Direct Energy cancel the contract immediately. The rep was very polite on the phone and assured me that the contract would be cancelled and Direct Energy would not be my supplier. I cancelled the contract before it was even instated.
Every time I receive my hydro bill, I have the same unresolved conversation with a polite representative from Direct Energy. I am continuously told that the cancellation request has been submitted and the computer should have the issue resolved before my next billing cycle.
Surprise, eight months later and Direct Energy is still on my bill as my supplier.
Why would anyone in their right mind agree to paying more for the exact same service that they already have???
I was taken by a fast talking, lying salesman who represented Direct Energy. Upon realizing what had happened I tried to reverse my error, dealing directly with the offending company. Every representative from Direct Energy must be given a course in lying. Dont trust them, they are far worse than any used car salesman you have ever met.
I have been advised by the Ontario Energy Board to put Direct Energy on notice, in writing. I was not even previously aware that there was such a board.
If you need help resolving your issues with Direct Energy try giving the OEB a call, perhaps they can help you also.
Down with Direct Energy!!!
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