I worked in Customer service for 10 years. I know the main reason of customer dissatisfaction is poor customer service. Bad customer service is also the main reason why customers leave companies. Today I experienced the worst customer service face-to-face experience in my life. Yesterday, Saturday December 5th 2009 at approximately 11 a.m I went to the Cavendish mall to have a coffee. I passed by the
DELEVANTI store (not the one for children but the one for adults) and I saw a nice dress. I entered the store to see the dress, ask for the price and see other dresses (As I have two Christmas parties coming soon and I am searching for a special outfit). There were two 'ladies' for customer service, the older one was the rudest person working for customer service I have ever seen. She asked me if I was going to try the dress and I said that today I just wanted to see the dresses. She literally told me that if I wasn't going to try the dress today it was better if I leave and come another day. I say to her that I wanted to see what type of dresses they have and the prices too. She said again, come back some other day when you are 'ready'. Ready for what?? If I wanted I could have purchased one dress that day…but obviously she wasn't encouraging that AT ALL!!! I insisted that I wanted to see the dresses and because this is a free country I walked towards the rack where they have the dresses. She literally said to the other lady..."I think she doesn't understand". I reply to her: I understand what you are saying but I want to SEE, to SEE the dresses! so I went and do that... she then said to me: Now I need to be standing next to you while you see the dresses and you are wasting my time!!! That's what she said... Me, a potential customer, I was wasting her time!!! There was no other customer on the store... zero! I just looked at her and said do you really need to be standing next to me "wasting your time" Amazing!!! I left the store and I will never come back again. On top of that I am planning to tell all the people I know at work, at McGill university where I study and literally to all the people I can how bad is the customer service in that store.
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