I bought a new fridge from Calgary NE store. I paid the delivery and removal of old fridge. I got delivery on 26/Oct/2011.The delivery guy stated the truck was too full and he couldn’t take my old fridge, he planned to come back to pick it up later the same day. However they never came back since that day evening, we called the delivery line of Sears 1-866 service and requested to pick up my old fridge every day. I was still waiting but no one shown up. I am really upset with your services, it didn't help. Next, I had talked to many supervisors (example: Linda), promised but no action. In addition, customer rep kept change and I didn’t able to talk to her again. Your customer service is good to play phone tag but no service.
This lesson teach me the good lesson to have backup plan. No trust on Sears customer service!!! Never purchase anything from Sears again.
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