I booked a trip to Mexico leaving March 15 and specifically to come back March 23 so I can get an extra day... My flight was changed .. I recieved an email confirmation about the inbound flight and nothing about the outbound flight .. I went to check the flight time in the morning of the day leaving and found out that that flight was changed aswell from 5 pm to 10 am that morning. I called I travel and they told me that it was my resposability to check and yes I understand that so not only did I have to pay 350 to get on the next days flight I also lost a day since they did not let me stay an extra day. I have spoken to various people and all told me that ALL ther managers are ib the middle of important thing asnd could not be pulled away. One of them cofirmed to me that the flight change notification was also send out to the agent I booked with but since she had a day off I never got any call. They kept telling me I missed my flight because I did not check how about the fact that you have to reply to the email and confirm that you recieved the changes and I only replied to on since I only got one.. Buttom line is these people do not want to meet me half way and do anything whatsoever for me .. I travel 2000 is rude, unprefessional and never will I use them again. This is not my first trip and Im very well of how all this works. Do not use them period.
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