I am writing this complaint on behalf of my mother about the British Airways Airline. My mother went on a 2 weeks holiday to attend a relatives wedding ceremony. She left last week November 26, 2007, unfortunately her baggage did not arrive to the specific destination that it was suppose to. Until now, and it is December 5, 2007, my mother did not receive her lost luggage. She is so upset that she could not even enjoy the wedding ceremony that she especially went back home for. All she's been thinking about is where her luggage could be. She had her clothes in that luggage that she was going to wear at the wedding, and christmas gifts that we all sent for our relatives and cousins. They are all gone. My mother has been calling every single day for her luggage 's whereabouts, but no one could help. I want to know how such a big airline like BRITISH AIRWAYS could not find a luggage for 2
weeks. What is taking BRITISH AIRWAYS so long to find something? When
we send off our luggages into cargo, there are sticker tags attached to
the luggages with our names and ticket number and such information, is there
not??? Then how can they possibly take so long to find things. The
luggages did not all of a sudden grow legs and run away from the airport.
I am very angry about this, and I am very angry that my mother is thousands
of miles away without her luggage and clothes for 2 weeks. She is coming back on December 12, 2007, which is next week. Weddings should be a happy occasion to be attending, instead my mother is stressed out trying to find someone in the BA department to find her luggage. BA losing my mother's luggage and not being able to find her luggage has RUINED her holidays and being able to enjoy herself at the wedding. And who knows where her luggage could be? I mentioned about this issue to my co-workers, and they told me that it is "COMMON" for BRITISH AIRWAYS to lose luggages. THIS IS UTTERLY UNACCEPTABLE. If British Airway knows about this ongoing problem, why are they not doing anything about it? Why are they keep letting it happen over and over and over again. I just don't understand. We pay alot of money for our tickets to fly in your airlines, it is unprofessional for BA to not take care of their customers. The luggages should be located within 24 to 48 hours, it should not take 2 weeks or more.
0 comments