I had been a customer at Sushi BBQ Inn for 2.5 years, since I moved to Calgary for my medical training. It is convenient for take-out and close to Foothills hospital where I work. I often take out Spicy Tuna rolls from this restaurant, at least a few times a month.
Most recently, when I went to pick up my order, I was charged almost $2 more for “House Special Rolls”. I told the server that I had ordered Spicy Tuna rolls, and she proceeded to tell me that Spicy Tuna has always been the same price as the House Special Rolls, and there was no recent price change. I knew this was not true, since I have ordered the same Spicy Tuna numerous times before. I felt she was trying to cheat me of my money.
The server proceeded to accuse me that, one time in the past, when I had ordered ‘House Special Rolls’, I falsely told the server I had ordered Spicy Tuna, thus ‘cheating’ the restaurant. I felt her argument made no sense, because if the two rolls were TRULY the same price, as she had stated, then how could the restaurant have been cheated? Nevertheless, I always only order Spicy Tuna.
I proceeded to tell her that I always order Spicy Tuna Rolls, and that any past problems with House Special rolls must have been a misunderstanding, or not related to me. She did not listen, treated me poorly, was manipulative, and finally kicked me out and told me not to return. I was very shocked by this behavior, especially since I have been a faithful, longtime customer.
I will not be visiting this restaurant again.
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