» » Luan Jao - Axis Capital Group, Inc. CA Review - Formal Complaint | #27614

Complaint / review / scam report
Luan Jao
Axis Capital Group, Inc. CA Review - Formal Complaint

I am writing to make a formal complaint against the Axis Capital Group, Inc. located at 4640 Admiralty Way, Suite 500 Marina Del Rey, CA 90292. On my first contact with this company the as soon as we moved to CA from Jakarta Indonesia, they were impressive. They were the only one from many calls I received from many mortgage companies that was considerate and not pushy. We went through the pre-approval process which now I see was nothing more than pulling credit. 

After we had a pre-approval we made a proposal on a home and that is when it all went to the waste. Here we are 5 weeks after they received the signed offer letter from the seller and me however we still don't have anything other than great frustration. No approval but no decline either totally up in limbo. I believe they have forgotten about us. 

The underwriter has asked for the same documents many times even after we have delivered them with what they have asked, kind of like they are very sluggish to look at all the docs that are in the emails.  

We are now in an awful limbo trying to think out if we should just walk away and lose our escrow money since we are way out of our 10 day cooling off period. To sum up, at this time I would obey them to whatever company they went to nevertheless I wouldn’t refer my worst enemy to this company that is either brutally short-staffed to handle what they are taking in or just down right impolite and rude for wasting someone’s time because they don’t want to do their jobs or maybe they are a scam, I don’t know. 

Trust me, I am warning you, I know how hard it is to take in more than you can do with being understaffed but that is where you put a priority on stuff based on when it came in. I work for a dealership in the service department and I don’t think I have ever seen anything this bad before. 
Author: luanja0


Offender: Luan Jao

Country: United States   Province: Nunavut   City: Marina Del Rey   Zip: 90292
Address: 4640 Admiralty Way Suite 500
Phone: 6264312595
Site: axiscapitalgroupinc.com

Category: Business & Finance

5 comments

Gonvir September 26, 2014 5:19 AM
While I am sorry for the abuse that you have suffered at the hands of Axis Capital Group, Inc. CA, it is not surprising as we are dealing with them the same way as you are. Can I say that there are multiple consumer rights violations under Federal law that I found in your complaints and I am on a mission to educate consumers on their consumer rights!
aidanpatel427 September 30, 2014 2:40 AM
If I may add, if you are late on payment these employees will treat you with absolute rude behavior and total disrespect. They will claim they will refuse your payment if you don't agree to what they say. They will talk to you like you are a child and they know the way it should be. If you are a person that has become sick.
jamiejohn96 September 30, 2014 4:40 AM
I agree with you guys. An escrow account keeps a certain amount of money in it to cover possible FUTURE increases. If you do not want them to keep an escrow account then you need to change the Mortgage to a Home equity account and you need to pay all the bills yourself. Some lenders will not let you do this since they want to make sure the payments are made. That said, they will recheck the account every year and adjust accordingly.
haroldmidkiff October 1, 2014 2:10 AM
Not sure if all of these spam is coming from the customers themselves or if it's coming from somewhere else. But it's a small price to pay for having everything run smoothly & getting all of my annoying black-market to let the company down.
ruf0fariss October 2, 2014 3:37 AM
I can say the same thing! Axis Capital Group, Inc. CA is very helpful and efficient. All his team is helpful. They were always available to answer my questions. They did not make me feel dumb even though some of my questions are pretty basic. They are so respectful and so competent everything went so fast and so smoothly.
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