Just a reminder to everyone... PLEASE try to be civil and respect the employees in customer service at Canadian Tire, or for that matter, anywhere. They ALWAYS have some way to help you, it all depends on your attitude and how you speak to them. The managers will back up whatever the employees say about the issue. If you're rude to them, don't expect them to take it and not be rude back. It's human nature. And just because an item broke, or you didn't like it, don't blame it on the employee. Chances are pretty good that he/she DID NOT make it, and is not responsible for you breaking it, or it being defective. He/she DID NOT make the "rules of return" and is just told to follow them. Most people working in those stores are just working there as a part time job, trying to get through school with a little money to pay for schooling fees or have a little extra cash in there pocket. They DO NOT care if you morally disagree with there policies or think it's their fault. If you disagree with something then POLITELY say you don't agree and chances are they'll say they're sorry, they don't make the rules and they have to follow them. If you're still just so upset at the injustice of a couple cents, that weren't yours to begin with, or you think you should get something brand new for free if you bring in your disgusting, overused product, then contact the head of Canadian Tire. And leave the employee out of it. If the employee was rude to you, then please before you get all huffy and demand to speak with a manager look at your own attitude and how you're treating them. Besides, the manager and employee will probably laugh at you when you leave anyways!
I hope this post has helped some people with basic common courtesy when dealing with employees who have a choice to the extent they decide to help a customer! Have a great day everyone!!