Used MBNA credit card for the first time at the beginning of August. Received statement at the beginning of September - balance $283.26 - payment due date September 28, 2003. Paid full balance of $283.26 on September 11, 2003.
October statement said "Purchases $2.80 for payment protection plan". Although I phoned and complained, I thought it was easier just to pay them the $2.80 and be done with it.
November statement arrives - this one says "Purchases and adjustments - payment protection plan .79"
So even though I paid the total balance EARLY and have had not used the card again, they are trying to charge me 79 cents to protect me from having to pay a balance of $2.80 which was the payment protection plan payment on a zero balance from the month before.
Also, what ticks me off even more, even though I got this statement on November 7th and it says I owe 79 cents and the payment date for this is November 28th, when I phoned in on November 8th, it said the payment due was 81 cents!!
SO even if I paid the 79 cents before November 28th, it would not pay off the balance because it will keep adding up in the background and so far as I can tell I will never get it paid off! Not that I intend to pay them the 79 cents. I intend to tell them where to stick their 79 cents or presumably by the time I phone them on Monday November 10th it will be up to 85 cents or so!
You tell me; how can a bank, if this is what MBNA pretends to be, how can they charge a premium for payment protection when no payment is due and the total balance on the card has been paid off since September 11th???
(Hmmmmm & 9/11!)
Liz
Regina, Saskatchewan
Canada
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