We signed a contract with Collective point of sales and solutions in 2010 for period of 5 years. In July of 2011 they asked us we do need to upgrade our debit Machine to a chip card machine. We did agree with upgrade and the agent told us the old lease is not valid any more and for the time left asked us to sign a new lease. The lease was signed and old machine was deactivated. When we did received our bank statement there was two charges for two lease. Since, then they are keep charging us and agent had promised many time to resolve it but it never happened. All they said you have signed a lease nothing we can do
We called leasing company and they are saying we had signed two lease with them. The agent as mislead us and lie to us. He said he will send us cancellation form which never did that. He called and said sorry for what had happened but never reslove it.
The agent asked us to put stop payment on first lease and we did that. He said it take leasing company (NSL Leasing) two to three month to upgrade their system. We did stop payment now leasing company keep sending invoices and phone call.
I did not check their rate in the past. I did recently check the rate they are charging and it is much higher what is said in contract, The rate on contract 1.49 but on statement is from 2.41-3.61%
The two companies that are not cooperative and they do not want talk to each other. I have been charge over $500.00 just in last three month.
I have written to them many letter no respond at all. The service is zero.
We all need to do something to stop these before other business get hurt.