I would like to lodge a complaint regarding a bodged up order for my Sears riding lawnmower. I placed an order the 3rd week of May, 2010 for an Assembly mandril and was given a date for pick up of June 11. I was told to phone 3 or 4 days ahead to inquire if the part was in. I followed their instructions and phoned on June 7 only to be told that there was no record of an order. After talking to someone in another country who did not even speak english, I was told I had to have a Sears account in order to place the order. After many minutes of trying to explain to this deaf person that I did not have an account with Sears, he told me I can only order the part by going to the Sears parts department in Belleville to pay for the oder before they could take the order, which I did on June 8. I changed my mind after the hassel and phoned in to cancel the order. This was paid for by my Visa, and I was told that the part would be in on June 29, therefore my visa would not be charged as there was enough time to cancel the order. However, I received my Visa statement June 24 indicating the charges for the part. Today, I contacted the Service Department, Customer Service and spoke with a Michael in Montreal who said there was no record of my order or my cancellation, BUT there is a record of the charges to my account. HOW THE HELL DO YOU EXPLAIN THIS? All I am asking for is that my Visa be credited the $162.71 that was added (and if intrests added) be credited to my account. I don't care how you do this-- just do it. As far as I am concerned I will never deal with Sears ever again.
Maybe you should bring your call centres back to Canada where people speak English and can understand what customers are talking about. You will only continue to loose valued customers at this rate, and I was a valued customer as I have purchased many items from Sears in the past. Guess what? I will no longer use Sears.
0 comments