After spending 2 days emailing Viv3Labs at THIER listed support email address ([email protected]) and getting automated emails back saying it is not a monitored email account, and after finding their ONLY Canadian phone number is actually a FAX number, I finally found a site that allowed me to request cancellation of my account and it actually sent me a confirmation ticket number for my request... try this if you cannot get hold of this company to cancel!
https://vivera.helpserve.com/index.php
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